Shipping & Delivery Policy

Overview

At Luxnetica, we provide both digital and physical technology solutions. Our shipping and delivery policies are designed to ensure timely and secure delivery of all products and services while complying with Spanish consumer protection regulations.

This policy covers the delivery of physical items (hardware, documentation) and the deployment timeline for digital services and software deliverables.

Digital Services Delivery

Software & Website Delivery

  • Development Timeline: 4-12 weeks depending on project complexity
  • Milestone Deliveries: Regular updates every 1-2 weeks
  • Final Delivery: Complete codebase with documentation
  • Deployment: 1-3 business days after approval
  • Testing Period: 7-14 days for client review and feedback

Access Provision

Digital deliverables are provided through secure channels including:

  • Secure FTP servers for large files
  • Git repositories for source code
  • Cloud storage links with time-limited access
  • Direct server deployment when applicable

Physical Product Shipping

Shipping Partners

We partner with leading Spanish and international carriers:

  • Primary Carrier: Correos (Spanish Postal Service)
  • Express Delivery: SEUR / DHL Express
  • International: DHL Global Mail / FedEx
  • Tracking: All shipments include tracking numbers

Delivery Zones & Timelines

Spain (Peninsula)

  • Standard: 2-3 business days
  • Express: 1 business day
  • Costs: €4.99 - €9.99

Balearic & Canary Islands

  • Standard: 3-5 business days
  • Express: 2-3 business days
  • Costs: €9.99 - €19.99

European Union

  • Standard: 5-7 business days
  • Express: 2-4 business days
  • Costs: €14.99 - €39.99

Rest of World

  • Standard: 7-14 business days
  • Express: 3-7 business days
  • Costs: €29.99 - €79.99

Shipping Costs

Cost Structure

  • Free Shipping: Orders over €500 within Spain
  • Standard Rates: Calculated based on weight and destination
  • Express Services: Additional €5-15 depending on destination
  • Insurance: €2.99 for orders up to €500, 0.6% for higher values
  • Taxes: All prices include applicable IVA (VAT)

Order Processing

Processing Times

  • Digital Products: Immediate delivery after payment
  • Physical Products: 1-2 business days for processing
  • Custom Orders: 3-5 business days preparation time
  • Bulk Orders: Processing time varies by quantity

Delivery Issues & Support

Failed Delivery

If a delivery attempt fails:

  • Carrier will attempt delivery up to 3 times
  • Package will be held at local depot for collection
  • You will receive notification with collection instructions
  • Additional storage fees may apply after 7 days

Damaged or Lost Packages

  • Damaged Items: Report within 24 hours of delivery
  • Lost Packages: Claim within 30 days of shipping
  • Insurance Claims: Processed through our carriers
  • Replacement: Free replacement for damaged items under warranty

Shipping Support

For shipping-related questions or issues:

  • Email: [email protected]
  • Phone: +34 604 940 049
  • Business Hours: Monday - Friday, 9:00 AM - 5:00 PM CET

Last updated: 1/6/2026

This Shipping Policy complies with Royal Legislative Decree 1/2007.